Tag Archives: cultural awareness

A Simple Guide for Talking to Your Jewish & Israeli Friends

Here are some simple Do’s and Don’ts to help you discuss the current conflict in Israel with your Israeli or Jewish friends on social media. These suggestions are tongue-in-cheek. Except they aren’t. Because most everybody I know who lives in Israel has received one or more of these types of messages and folks – this is not helping.


DO NOT:

THE HATER

Hey! I’m angry about this! Why is your A) country B) government C) army D) people committing A) genocide B) such cruelty C) racism D) apartheid?!

DO:

Hey, this is really awful, are you okay? Can you help me understand what is going on?

DO NOT:

THE OTHER HATER

OMG! Be safe! Arabs are all A) terrorists B) animals C) stupid D) all of the above! You should A) get rid of them! B) hate them! C) cheer on the world to wipe them out!

DO:

Hey, this is really awful, are you okay? Can you help me understand what is going on?

DO NOT:

THE DUBIOUS PATRONIZER

I just love and support blessed Israel so much because the messiah and Jesus and stuff and bless Israel and I’m sending you a tee-shirt and our prayer group is praying for you because my agenda (aw, poor Jews) my agenda (if they’d only listened before) my personal belief system (this is so biblical!) my agenda. LOVE YOU!

DO:

Hey, this is really awful, are you okay? Can you help me understand what is going on?

DO NOT:

THE SLACKTIVIST

Israel is totally committing human right’s abuses, dude. TOTALLY.  Oh btdubs you should totally “like” this amazing non-violence/positive thinking/rainbow/pro-peace/pro-Palestian Facebook page? Because I’m serious (pause to put down your Starbucks Mocha Frappuccino here) – if everybody just stopped and listened – this would not be happening! That’s what we did on my street in Beverwood when things got really heated about the parking permit situation. It’s like the POLICE are like Israel, right? And the people just trying to PARK are the Palestinians! It’s horrible, dude, what if YOU just wanted to PARK?! Anyway, I’m going to meditate about peace now, okay? And then I have yoga. Be safe, love you, bye!

DO:

Hey, this is really awful, are you okay? Can you help me understand what is going on?

DO NOT:

THE CENSOR

I can’t believe you just posted that picture or video of  A) rockets and sirens B) Israelis running C) Gaza suffering D) your dog. What about the OTHER SIDE, why can’t you LOOK AT THE OTHER SIDE TOO?! How can you even POST that?!

DO:

Wow. A) that must have been frightening. B) That looks terrible. C) I like your dog. Are you okay? Can you help me understand what is going on?

Suggested responses:

Thank you for asking me how I am.
I am okay.
I am not okay.
Thank you for remembering that I live here and that makes it particularly confusing and painful for me.
I know a lot about this conflict.
I don’t know enough about this conflict.
I need a blueberry popsicle and can’t really talk about this right now, okay?

Resources to Read, Suggest and Share

*Send suggested additions to this list to or leave a comment.

Contested Land, Contested Memory by Jo Roberts: Probably the most important book I have ever read on the topic of the Israeli-Palestinian conflict. Highlights the need for acknowledgment of the pain and the history of each side. Thoughtfully written, thoroughly researched with copious sources.

From Beirut to Jerusalem by Thomas Friedman: a fantastic primer about the conflict, real politik and splinter groups of splinter groups in Lebanon, Israel and the Middle East in general. Complete with index and helpful timelines and maps.

Truth & Beauty in Wartime: FB page updated several times daily with diversity, personal accounts and credible sources.

From the Huffington Post: 7 Things to Consider Before Choosing Sides in the Middle East Conflict, by Ali Rizvi. A well reasoned and comprehensive article.

Be a Conscientious Objector in a Social Media War: An impassioned blog post from right here on Stories Without Borders about the massive and sometimes frightening influence of social media and how particularly during stressful times, we should use it wisely.

Learn more about Slacktivism and why it stinks. 

Postscript:

None of these absolutely true examples are meant to disparage anyone in particular or to intimate that the views of those outside of Israel don’t matter. They do.  You might be surprised by how an Israeli really feels about this situation (a few hints: upset. scared. defensive. confused. grieving. despairing. angry). If you truly want to have a conversation about this conflict and to learn more about it, don’t jump in with both feet and make sweeping statements or assumptions. You are entitled to your opinion but inviting a meaningful conversation of open dialogue with your friend doesn’t generally start with a sweeping statement or foggy ideals. Read up before you chime in. And if you don’t have the energy or time? Maybe just make sure your friend is okay.

Talking About Israel

coexist
Click here to listen to a discussion I had with Strength to Strength’s Sarri Singer and radio host Brian Jackson about the situation in Israel and the importance of narrative to influence, inform and sometimes even heal.

Discussion Link

Be a Conscientious Objector in a Social Media War

bradyWhen Mathew Brady published his photographs of the slain soldiers of the Civil War, America was shocked. Never before had we actually seen the torpid dead lying on the battlefield. Brady’s aching photographs brought war right into the living rooms of Americans and changed the face of warfare forever.

A lot has changed since Mathew Brady made war more personal. Never before have the opinions of so many been in the hands of so many – posting, sharing and disseminating opinions and inflammatory pictures and videos without taking the time to be analytic about just whose opinion we are championing or why beyond having had a knee-jerk reaction to it.

A picture is worth a thousand words. Or a video. But what picture? What words? In this age we have to ask if a picture has been doctored. Welcome to 1984. Orwell would be proud.

When social media and conflict collide, the result is a house afire. ISIS has a Twitter account. This is the age of “Performance terrorism”.

Violence. The word sounds just like what it means. Sharp but blunt, a cutting, tearing wound. And after the violence, blood, tears, trauma, pain.

There is a disturbing amount of verbal violence on Facebook about the Israeli-Palestinian conflict. I am discounting the absolute hate-filled nutters – left, right and center. They are not worth discussing because they represent a vitriolic but tiny minority, in actuality. We know that.

No, I am talking about really nice, intelligent, caring people who think they are helping by reposting primarily pictures and videos the sources of which are not vetted, generally not credible, and most certainly not given in context. Context, you see, is everything. The chocolate ration is five grams today.

[Real time update: I just ran to a bomb shelter for what was, conservatively, the 25th time. I shall continue.]

For the most part, these helpful sharers of “information” about the conflict in Israel live comfortably thousands (and thousands) of miles from where this particular conflict is playing out.

I on the other hand, have no doubt in my mind that an invention called The Iron Dome is why I am alive to write this. And I am lucky. Because my fellow humans – 45 miles away from where I live? They do not have this invention. No. They are open to whatever falls from the sky.

One of many marked differences between me and my cousins in Gaza? Is that I have an air conditioner and a laptop and I can write this. And I write it for them. For all of us. Because you all out there? In Facebookland? You are missing the point.

With so much confusing and frightening us today, we are now offered a whole new way to cope – social media. But let us be cautious of these online pitchforks and torches.

Whether you are posting GO Israel! Go IDF! Or “My god, look at this video of Israeli soldiers doing this awful thing!”, you are not standing up for a problem, you just became a part of it.

I find myself posting on Facebook a lot – “I just ran from another siren! This happened to me! This is happening!” It’s my way of screaming WHY?!

And you? Who live thousands of miles away from the Middle East? You want to scream too. So you post something – some video – some logo – some protest. And you say LOOK AT THIS!

Social media is a powerful way for us to communicate and to express and it is good. Until it is bad. Every time you post something that isn’t your personal experience, you have just become a part of someone else’s agenda, of someone’s bias. Most often a bias like “kittehs are cute” or “this recipe looks great” or “I also liked this film” – but what if the bias is something larger, something really relevant – something that can even incite? If you incite for anything you should incite for peace, for understanding, for context and for compassion. Pointing out the likely photoshopped or out of context atrocity which rips your heart out of your chest is likely to incite someone to HATE whomever is deemed as responsible. Incite thought. Incite analysis. Incite critical thinking.

Before you repost something about any conflict anywhere, that you are not directly involved in, ask yourself a few questions about the source.

Warning: This all requires critical thinking, something that takes a moment. Bear with me: it’s worth it.

Is this a credible source? Is the source a person you actually know? A journalist? A peace organization? Or is the source an advocacy group? What or whom do they advocate for? Use Google to find out more.

Does the source have credentials? Does this source have academic, occupational, experiential or any kind of direct involvement in this issue? What do they stand to gain by your sharing the information? With whom are they affiliated?

Is context given? What else was going on in and around that picture, video, etc.? Be critical – LOOK for an agenda. What does your gut say?

What is the intention? What is the post seeking to have you now do? Share? Send money? Be angry? – what? Is/was there any attempt to speak to the other “side” of this issue or conflict? That was reasonable sounding?

Stop right now. Question me. Question what you are reading right this very moment. I have biases. I am a woman, a mother, a Jew, an American, an Israeli, a needer of sunscreen and a pretty good cook. I am from Northern California. I am a person with a history. Of course I have a bias about many things. Google my name. Check me out.

When it comes to the conflict in Israel many are being manipulated into thinking there ARE sides, and that you should – you must – take a stand. Because damn it, from all the way in Philadelphia or London or San Diego – you CARE!

It’s lovely that you care. We all care. But what shall we care about? Empathy fatigue sets in. We must choose something to care about. Abused animals, abused children, rape culture, the war in Ukraine, the war in Syria, the war in Israel, homelessness in the US (well, that one is too commonplace to get particularly worked up about anymore, isn’t it?)

How do we choose what to care about collectively and individually as our attention grows more and more splintered and overwhelmed. We humans tend to just pick up our pitchforks and join the crowd that seems to be going in a particular direction. That is easier, we don’t have to think.

It is the mark of an educated mind to be able to entertain a thought without accepting it. ~ Aristotle

The stories that we tell ourselves collectively and individually are powerful.

hiroshimaAs an American, I was brought up to believe that the bombing of the civilian populations in Nagasaki and Hiroshima were necessary to end a terrible war. Somewhere between 130,000 and 250,000 individuals – civilians – women and children, were vaporized in seconds. But it was necessary, right? That is the story I was told.

Let me be perfectly clear, if there were no Iron Dome, I would not be writing this. This is a fact. Why does Hamas siphon millions of dollars in aid into housing their absent leaders in luxury in other places? Why did Hamas not use millions of dollars to build shelters for their citizens? My government protects me. I am grateful. But I am not happy about what is happening – do not mistake my gratitude for condoning a war waged in a civilian population.

If you are interested in a diversity of thoughts and opinions about this particular conflict – updates that are serious, funny, sad and articles that are vetted, credible and contextualized, I suggest you like the Facebook page Truth & Beauty in Wartime.

If you’d like to do some in-depth reading and thinking about the conflict in Israel, here is a beginner’s reading list: Damascus Gate (Robert Stone) From Beirut to Jerusalem (Thomas Friedman), Contested Land, Contested Memory (Jo Roberts) The Lemon Tree (Sandy Tolan)

You feel sad and upset? Me too. You want somewhere to focus your anxiety and fear about the state of the world today? Me too. Let’s think globally, act locally and rise above the strong urge to make the conflict in Israel a simple one, with good guys and bad guys.

Criticize your country, where your problems are. Embrace non-violent communication. Exchange ideas. Put down your Facebook and put on your shoes. Go give a helping hand in your community. We don’t need any more torches or pitchforks in the Middle East, in case you may have noticed.

socialwarMost importantly, don’t be a mouthpiece for those who are really pulling the strings. Divide and conquer – when you get the populace too riled up to think straight, when they believe in this or that rhetoric – you wield great power. Just ask Nazi Germany. How could that have happened, we ask? How could ordinary Germans, Poles and Austrians have acted so inhumanely? Believe you me, if Facebook had existed preceding and during the second World War, the culture of fear and violence that blossomed into the deaths of over 12 million people would have been twice as effective in half the time.

History repeats itself. Just say no. Object to verbal violence on Facebook through your peaceful dissent of being herded into feeling MORE afraid and MORE separate from the “other”.

It’s not easy – I am telling you it’s not easy. I have a pounding heart on a daily basis. Either from running when another siren goes off, or from reading the local news in Israel, or from thinking about the suffering so very close to where I live. I feel angry! I feel heartbroken!

But the very essence, the very meaning of faith and grace and beauty, is to resist becoming a part of the ugliness, isn’t it?

I think many of us feel almost paralyzed about some of the news today. We want to help but what shall we do?

Here is what you should NOT do: parrot or repost Facebook updates that are on either “side” and that do not use any context. Even better? You can have a look around at the issues in your community and start pitching in there. It might not seem as urgent or exotic as WAR but it is what you can do from where you are.

Think before you post or repost or share the point of view of a “side”. Be part of the solution. If you are a writer – write it down. If you are an artist, paint it. If you are a musician sing a song to someone who is lonely and if you are none of the above, just put on your shoes, walk out the door and find somebody in your community who would like to be read aloud to, or who needs food donated.

Stories matter. Narrative is everything. Be a part of a better story by being a conscientious objector of irresponsible, inflammatory social media wars.

In the words of Mother Theresa:

“I was once asked why I don’t participate in anti-war demonstrations. I said that I will never do that, but as soon as you have a pro-peace rally, I’ll be there.”

When Stories Become Truth

coexist

.לחצו פה להסבר על תרגום לעברית

You’ve heard the advice a million times in your life - believe in yourself. Have confidence.

The stories that we tell ourselves, about ourselves, about our worlds, are very powerful. We need them. When we believe our stories, we can cope with what we think is truth. And we desperately need some truth to hang onto.

If the narrative – the story – you are creating and defining is that of your business, your success, your life – GREAT – create a good one! A strong one! Never a story of victimhood or anger. That won’t help you succeed.

But if you are creating a story or contributing to a narrative of a larger story, of a shared story – be careful. What are you adding to the narrative?

On Saturday, July 12th at 8pm, Hamas informed Israel that in one hour they would rain down hell on central Israel. They were late. It started at 9:07pm. But what Hamas lacked in punctuality they made up for in the number and capabilities of the missiles fired.

I was on a safe room floor with 7 other Israelis. Suffice to say my Hebrew is not good enough to understand the panicked chatter as the building shook and sirens wailed.

When I emerged and naturally gravitated straight to Facebook to update my friends all over the world, I noticed a private message had come in. It was from an acquaintance that I have never met in person. The woman apologized for just having to get some things off her chest. She just had to. I read her long, inflammatory, angry rant about how awful Israel is while picking safe room dust out of my hair and listening carefully for more sirens. I couldn’t wait to check the news to see what was going on. I was (and am) ill knowing that Israel would most certainly strike back powerfully after such a provocative and heavy attack.

I was appalled, of course, to receive such a message at such a time and also to be the target of an emotional rant that has nothing to do with me personally. Unless I am in charge of political/military decisions in Israel and if I am, I would have appreciated some notice and at least a few sick days.

The next morning – I received a heartfelt apology via email.

I see this as a teachable moment – a chance for dialogue not anger, a moment that I could try, at least, to wring some understanding out of. Be the change you want to see in the world. That kind of thing.

This is what I said:

First, thank you for your apology, that is very nice of you. I know this is a heated topic, for all of us. Especially those of us actually living through it.

Strong feelings don’t bother me at all – it is natural to have them over such an emotional topic.

But one-sided arguments and intellectual dishonesty or laziness does bother me very much. I don’t mean you personally – although your argument was intellectually lazy. You are parroting things you have read or heard without questioning them and poking around the edges to look for agendas or bias. This is something that many of us do. We pick a narrative that fits our fears and preconceptions perfectly.  It’s the Arabs! They are terrorists! It’s the Israelis! They are bullies! That’s the truth! 

Americans have a complicated and emotional relationship with the idea of bullies and underdogs both. Bullies pop up on the internet, they have their own shows on Fox. We hate them. We are them. I don’t think this is only an American proclivity, this underdog/bully dynamic. And it certainly isn’t only an American knee-jerk to hold a powerful belief without knowing – or examining – why. All humans share that tendency. I understand.

Here’s a truth: there is no one truth about this or any situation. Its much more complicated. There are no good guys or bad guys except the gutless, self-interested leaders on both sides. All of the people suffer as our fears and paranoia of “other” gets fanned.

We are all human beings in this part of the world, and in Israel, there is a bitter dispute not so much over land (as it would appear) but over who really owns the narrative of this land. It is an argument that can never be won but this argument is exploited by political leaders and terrorist groups to maintain power and control. We are all victims in it.

Do not conflate Israelis with our right wing government and our poor leaders. Do not conflate Palestinians with Hamas. Examine the news with more intellectual vigor. Just whose “news” is this? Questioning what you believe and why is painful but necessary.

I don’t have an easy answer. Wrongs have been committed on both sides. Terrible wrongs. We should stop electing leaders out of fear or coercion. Not just here – all over the world. What is causing ISIS to come into such power so quickly? Fear, inequity, greed, poverty, a power vacuum. It was ever thus.

What can we do as humans? How do we control this flood of information instructing us as to who or what is right or wrong? We have to exercise our cold intellects, we have to information gather from many sources, we have to examine what we believe and why, and much more difficult, we have to accept ambiguities. Which are very hard to live with. That’s why we crave popular entertainment, action movies and the like. Because that’s where ambiguity goes to die. In the third act. With a great soundtrack.

What Hamas is doing is wrong – very, very wrong. The Israeli response is heavy handed but born of huge frustration and fear. Also wrong. There has to be a better way. But that way is not to belch forth one’s own fears and frustrations on a person who just got up off a safe room floor, who is dealing with this ambiguity much more than you are. Because there’s nothing ambiguous about a long range missile almost striking your house and there’s nothing ambiguous about the 100+ Palestinian civilians who have died in this.

I wish I could send a team of negotiators to both sides to wave a magic wand and hand out cold drinks, medical aid and stern, down to earth advice. I wish we could all get along. I wish we could lock the leaders on all sides into a big room together where they could work it out themselves and leave all of us alone while they do. Maybe it would be a little bit more pressing if their own lives were at risk – not everybody else’s.

And if wishes were fishes the sea would be full.

Be intellectually honest.  Vet the stories you hear. Is this part of a narrative that, like a train, takes us inexorably in this or that direction? Question what you read. Analyze it. Gather information from many sources. Then ask yourself which narrative you want to be a part of.

“Every time you tell yourself a good vs evil story, you’re basically lowering your IQ.”

-from Tedx Tyler Cowen: Be Suspicious of Stories.

I have to live with the ambiguity of this and so do you.

Let’s not fight. Let’s be the change we’d like to see in this world.

 

Business Etiquette/כללי התנהגות עסקי

please

.לחצו פה להסבר על תרגום לעברית

A big part of doing business well is making sure that you are polite when you do.  That is obvious. But it’s more than about being polite, it is about having the best interaction you can have, right?

You want the person to call you back, to choose you, your company or your project.

There is an expression: you catch more flies with honey than with vinegar. It’s an important one. Because whether you are a writer, hi tech innovator, filmmaker or consultant, you need every interaction to go well and to plant seeds for future meetings.

Don’t think of business etiquette – or for the Hebrew curious: כללי התנהגות עסקי

honeyThink simply of being as effective in every transaction as you can possibly be. You have an end goal. How does it feel when someone wants something from you? Are you more likely to grant them a favor or read their script or look at their website if they are difficult to connect with, inconsiderate or too aggressive? No.

All favors are personal, at the end of the day, because we are people. And if you are setting up a meeting, on a certain level, you are asking a favor.

Here are a few simple and basic tips:

When Setting Up a Meeting

Know that we are all very busy. Offer two or three choices of times and dates. Make the meeting place convenient for the other person.

During the Meeting

Buy your listener coffee. Thank them for their time. Make time for small talk. Keep your business talk focused. Don’t go over time. Wrap up your meeting with clear goals and expectations.

Following Up

Wait 2 to 3 hours after the meeting and send an email follow up, thanking the person for the meeting and saying you look forward to the next step.

If you don’t hear back in 4 or 5 business days, email again and just ask how they are and if there’s anything you can do to help move the project forward.

If you STILL don’t hear back:

In the US and EU: don’t email again for another 3 to 4 weeks. Assume you are being ignored but not totally shut down.

In Israel: email again in another week. And the one after that. And then let it lie for awhile.

You don’t want to be a nuisance. But neither do you want an opportunity to slip through your fingers.

Here are more tips for following up. 

Israeli Film: Three Houses

I am very proud to know and have worked with Marc Grey, co-producer of this short film produced with the ACRI. The cinematography is brilliant, the stories heartbreaking and the film is important. It is through art that we reach for understanding.

The Difference Between What We Say and What We Mean

For Israelis in business, Americans can be very confusing. We seem to indicate one thing with our words and another with our followup.

This confusion is tripled when the communication is written. Because now the body language and intonations are missing altogether, which is very problematic when you are already dealing with cultural differences. miscom

For example, if an American says “I know you are busy”, it really translates to – why haven’t you gotten back to me?

Would you have guessed that? Maybe or maybe not.

Look, Americans value being very polite. We often couch what we are saying in order to get the best result. Rather than actually SAYING “you are busy, you never get back to me!” we just politely acknowledge that yes you are busy. But we mean something else. We want to hear back from you.

Here is a list that is meant to be humorous but that is actually very accurate, of things Americans might say in email correspondence – and what they really mean.

 

Generation Hand Down

As a story teller and a writer, as an American living abroad, I’ve been so interested lately in reading about genetic memory – the idea that collective memories are handed down through the generations. We know that this is true on some levels – the human aversion to sour or bitter tastes that we got from our distant ancestors out to avoid eating something poisonous. The human fear of the dark. These types of genetic memories make sense. Oh and the granddaddy, the fight or flight hormonal flood of cortisol which more than lingers today and causes all sorts of undue stress.

But can other memories be passed down too? Genetic memories that are deeper and more ephemeral? A collective memory of suffering or of discovery, pride or survival? I think we are still a long way from figuring that one out from a scientific standpoint.storyteller

Collective memories are narratives that are passed down from generation to generation quite consciously, so not on a genetic or molecular level, but through story telling, traditions and customs. Read much more about that on this fascinating and detailed link. 

Recently I had an experience that to me felt like a strange mixture of genetic and collective memory. This is just anecdotal, obviously, but it really makes me wonder.

I was listening to Jerry Alfred and the Medicine Beats, a member of the Selkirk First Nation, in the Yukon Territory of Canada. When Jerry was born, he was named “keeper of the songs”, something he took very seriously as a generational obligation. When I think about that for a minute – “keeper of the songs” – it overwhelms me. It is important to curate our stories as humans. That’s what writers are really doing, it’s not just self-expression, it’s being a Keeper of Stories. Perhaps there was somebody in your ancestry that was a story teller, a keeper of the songs.estishon

So I’m listening to this song (which you can listen to here) and I just – the hairs on my neck stood up. I have always loved traditional, tribal music of any kind from any continent – yeah, I’m a drum circle kind of girl.

I grew up in the 70s when there was a wave of interest and guilt and identification with the Native American tribes that were victimized in the US.  For a long time, I had an allergic reaction to people who proudly proclaimed they are this or that percentage Native American. What do they know about that experience, really? What do I know of it? Nothing.

[Watch Incident at Ogala, narrated by Robert Redford, for more information about Leonard Peltier and the short-lived American Indian Movement of the 60s and 70s; and who can forget Sacheen Littlefeather at the Academy Awards? And of course I cannot resist linking to one of my all time favorite indie films, Smoke Signals, written by the great Sherman Alexie.]

What WAS it about music that gets right down into my bones? Was I a Native American in another life? I’d love to believe in reincarnation but I just can’t quite go there.

Then I remembered – how could I forget? My third great grandmother was a Cherokee Indian. Perhaps it was her very DNA I was feeling? Perhaps it is that connection?

Her name was Rebecca Savage (a surname of indignity given to many Native Americans) and she married my Irish third great grandfather, John O’Ragan, in Kentucky, in 1868, after he’d come home from fighting in the American Civil War.

I don’t know what her Cherokee name was – Rebecca is obviously a Christian name given to her at some point. I don’t really know anything about her except that she was a “full blood” member of the Cherokee nation and that when she married my third great grandfather, she was dressed in full Cherokee wedding regalia. I learned this from a distant relative in Kentucky, who was in his 90s when I met him. Oh yes, he said, through several missing teeth – she was a full blood Indian and she wore feathers at her wedding. 

How did “Rebecca” feel about this wedding? Why did she marry a mick in Kentucky? What did her family think? What was it like for her to then live on a tobacco farm and live a typical Kentucky life in the 19th century? What stories did she die with?

I will never know. But sometimes, just a little bit, I feel her within me. And I wonder.

 

 

Closing the Gap in Israeli/American Business Meetings

If you’ve traveled at all, even a little, you know that people are different in different parts of the world. As an American living abroad, I have never felt more keenly aware of my Americanness.

Here’s the thing about Americans: we really, really, really like and enjoy being friendly and polite and casual. We like it. It’s important to us. We like to exchange pleasantries and make small talk. We take our time to get to the point. We think as we talk, we are sizing you up even during the small talk. We like to think on our feet as the situation evolves.

Here’s the thing about Israelis: we really, really, really like to get to the point and quickly. We don’t have a lot of time or patience to waste time. We can be friendly and make small talk after the business is done. To an Israeli, small talk about family, etc., means an actual connection is already there. Because some kind of a transaction happened first. Now we can be friends. But business first.

There is a saying about Israelis – they will run you over with their car, then back up and take you to the hospital. There is another saying about Israelis – once an Israeli is your friend? You have a friend for LIFE.

Americans, just like our sprawling landscape, are a bit more nomadic socially. Connections made can and do fade over time. Friends can sometimes come and go.

Both approaches can be explained by history, geography, social norms, etc. but the bottom line is that neither approach is right or wrong – but they can be misconstrued.

In Israel, I often hear Israelis say that they think Americans are “fake” or “hypocritical”. And I often hear Americans say that Israelis are “rude” or “pushy”.

Americans value casual friendliness and Israelis value directness. Even a moment to think about the vast geography and easier, less threatened life in America shows one how Americans come by their casual manner. A quick look at the geography, history and political issues in Israel shows one how getting things done quickly and efficiently FIRST serves Israelis better. You don’t have to be Margaret Meade to see how each culture is different.

But when you put an American and an Israeli together – especially in business – sparks can fly. And yet of course there are strong business connections between the US and Israel and both parties admire one another greatly.

If you are an Israeli and you are in a business situation with an American, you have to remember to slow down and let the small talk happen. We Americans really like those pleasantries. It’s what we do. We will also be very friendly and warm about your idea – even if we aren’t going to act on it. Because we really value being friendly and warm no matter what.

If you are an American in a business meeting with an Israeli, you may find yourself feeling a bit like the picture below – whoa – blown away. Because Israelis really value efficiency and directness. Which can make an American feel a bit uncomfortable. maxell

So how do you read each other in these situations? Both Americans and Israelis would do well to take one step toward one another and know ahead of time the different values. Israelis see friendly small talk as a genuine, if not intimate expression of real friendship. Americans see this as standard behavior but not an indication of any kind of commitment.

As an American-Israeli, I can see how American friendliness might be construed as insincerity – but it’s not. It’s something we like to do and we are being authentic. And I can see how Israeli directness can be seen as pushy and rude – but it’s not, it’s efficient and focused. Cultural relativism, friends, it’s important.

So – if you are in an Israeli in a business meeting with an American, trying very hard to read the American through the friendliness – how do you know whether they are in fact serious about you and your business? flag confused

You know they are serious when the friendliness falls away a little bit and becomes more direct, and when they actually take an action step right in the moment. When they set up another meeting, make a phone call or otherwise take and share information. The handshake and back clapping that comes with many of these meetings is no indication of seriousness but rather of business brotherliness.

Beyond that – how do you really know whether an excited, American, friendly, yes yes yes! is going to actually result in business? You don’t. Not until you on the receiving end of a solid action step in very short order – the next couple of days.

Don’t mistake, resent or misconstrue American friendliness. Take it at face value, enjoy it, be friendly back! But do not confuse this with serious business interest until or unless you have an actual move that backs that up.

When you leave the meeting with the American business person, go out with a big smile and the confidence you came in with and also let them know that you have several other meetings you are taking – because you do – and that you are continuing on with those meetings as scheduled. If this particular business person is seriously interested, he or she will jump to get to your first. It’s called applying a little bit of pressure – a standard business move. But the thing is, you ARE being perfectly sincere. You do have other meetings lined up.

So let’s recap:

ONE

Be your proud Israeli self, the person you are taking a meeting with knows you are Israeli, just slow down a bit and allow for more small talk than you normally would in Israel. Relax. This is one of many meetings. Believe me, what you have to offer is very valuable and Americans are aware of and interested in your Israeli efficiency and candor.

TWO

Reading social signals like smiling, small talk and a casual dress and manner is easy: take it only at face value.  Americans like to be friendly. It’s the way we are. In a way, and this sounds counter-intuitive – it’s not personal. (And ditto for you American business people; the Israeli directness – it’s not personal.)

THREE

None of this meeting meant anything at all unless you actually receive a phone call, email or some kind of follow up with concrete action steps outlined. Don’t be offended, it’s just business. A small bite on the fishing line doesn’t mean anything until you reel the fish in. Each meeting is a chance for you to sharpen your American social skills. It’s like falling in love – you’ll know it when it’s the real thing.

 

 

 

 

Mind the Culture Gap

Have you ever been in a meeting and had someone use a phrase or word that seemed to imply something that you didn’t quite get? Or acted in a way that was not immediately familiar to you?

Have you felt over or under dressed? Have you been pitching your story or technology and wondered if the person is following along all right or simply being polite? What does their blank face really mean?

As an expat living in Israel, I have well and truly walked miles in the shoes of not being sure that what I was saying was correct or taken the right way. Slowly, I became accustomed to the differences – Israeli directness is a biggie! – and as I learned the language and the subtleties in it, I began to recognize when an expression might actually be offensive rather than complimentary.  I got more comfortable with the fact that Israelis use their hands to gesture a lot and that this is not a bad thing, whereas Americans are much more still when they speak.

There are culture gaps not only between different nationalities but also in different businesses. Hollywood has a particular culture and if a writer has a pitching opportunity, whether at an event or in a meeting, it is important that you adjust your expectations.  Start Up and entrepreneurs also have a world quite their own.

I am fascinated by the similarities between start up entrepreneurs and the business of Hollywood. Both are high risk, high stakes, rarefied environment and both have distinct cultures.

A standout similarity – the defining similarity really – is that whether your are pitching a script idea, a manuscript for a novel, or a new technology or app – you have to explain something a bit vague in a  very specific way. You have to take the information in your head about how great your new application or technology is, or how fascinating your novel will be and why so many people will love it, and articulate that quickly and simply.

This is not easy and definitely a skill that increases with experience.

If you are the person pitching in the meeting, it is important that you allow the person you are meeting with to take the lead socially.

When in Rome is the operative term.

Do they want to have small talk for a bit? Okay, then do that. Do they want to get right down to it? Be prepared to do that as well.

Whether you write, code or invent new technologies, in a meeting you have a new role – you are a salesman. If the person who called you for the meeting asked you to take off your shoes and sit on a tatami mat while pitching – you’d do it. Because this is about sales. And sales is about listening and observing.

[I trust that you already know your story or your pitch/product COLD*]

*Cold means “perfectly”.

You don’t want to be  in a meeting and not know what the executive is referring to when they say they will “pass” your project “up”. What do they mean? Pass it up like forget it, like passing up more creamed spinach? No. They mean pass your project UP to the next higher person in the pecking order. A decision maker.

You don’t want to be in a meeting and not understand when someone refers you to an “accelerator” either.

But what if you still don’t get it?

Listen and watch for context. You might figure out the meaning very quickly. If a person is “passing up” your project or script, maybe they DO mean they are not interested.  Can you observe their tone of voice, body language and other contextual hints that what they are saying is positive or negative?

Your ability to roll with the conversation in a meeting is important.  A successful meeting depends on establishing a rapport – an ease – with the decision maker.

  1. Take your cues from the person who called the meeting. Small talk? Okay. No small talk, fine. Be flexible and let them lead the dance.
  2. Look for verbal and visual cues – leaning closer to you, a lot of direct eye contact and gesturing usually connotes real interest.  Listen for the tone of voice, is it tense or relaxed?
  3. Do your homework and know some of the buzz words in your pitch.

For you entrepreneurs out there, here is a link to commonly used “around the office” buzzwords and phrases. They aren’t all that exotic – but do you know what someone means when they say they want to “drill down” on something? It means to get more specific.  Here is a glossary of Start Up words and expressions. 

For writers, here is a dictionary for the “language” used in Variety, the granddaddy of Hollywood trade rags that developed its own language over time. Here also is a glossary of screenwriting terms. Know these words.

Wherever you live and whatever you are pitching – a new interior design, an amazing new technology for which you are trying to get funding, a great script idea for the next blockbuster script – human behavior is similar world and industry wide, unless you live under a rock, your intuition will tell you whether the person in the meeting is liking what you are saying, merely being polite and getting through the meeting, or out and out disinterested. It isn’t rocket science.

The key is to be prepared, flexible and observant.

And get help. You might just need it.